Customer Policy for MadeByKeywords Platform

1. Introduction

• 1.1 Company Overview: MadeByKeywords specializes in providing services such as profitable niche research, POD account setup, winning design creation, and marketing and advertising management to support entrepreneurs in the print-on-demand industry.

2. Processing of Personal Data

• 2.1 Data Collection: We collect personal information necessary for service delivery, including name, contact details, and payment information.

• 2.2 Data Usage: Collected data is used solely for order processing, service improvement, and customer support.

• 2.3 Data Protection: We implement robust security measures to protect your data from unauthorized access or disclosure.

• 2.4 Third-Party Sharing: Personal data is not shared with third parties unless required by law or with your explicit consent.

3. General Terms and Conditions

• 3.1 Service Agreement: By engaging our services, clients agree to comply with our terms and conditions.

• 3.2 Payment Terms: Full payment is required prior to the commencement of services.

• 3.3 Refund Policy: Refunds are considered on a case-by-case basis, primarily in instances of non-delivery or service discrepancies.

• 3.4 Service Modifications: We reserve the right to modify services, with prior notice provided to clients.

4. Rights and Obligations of Clients

• 4.1 Accurate Information: Clients must provide truthful and up-to-date information for service accuracy.

• 4.2 Permissible Use: Services must not be utilized for illegal or unethical activities.

• 4.3 Intellectual Property: Materials provided are for personal use only and must not be redistributed without consent.

• 4.4 Confidentiality: Clients are obligated to maintain the confidentiality of proprietary information received.

5. Customer Support

• 5.1 Availability: Support is accessible via email and contact forms during business hours.

• 5.2 Response Time: We strive to respond to inquiries within 24-48 hours.

• 5.3 Scope of Support: Assistance is provided for service-related issues; third-party platform support is excluded.

6. Communication

• 6.1 Channels: Official communications are conducted through email and website notifications.

• 6.2 Marketing Communications: Clients may receive promotional materials, with the option to unsubscribe at any time.

7. Platform Usage Guidelines

• 7.1 Acceptable Use: Users must engage with our platform in a lawful and respectful manner.

• 7.2 Prohibited Actions: Activities such as hacking, data mining, or unauthorized distribution are strictly forbidden.

• 7.3 Consequences: Violations may result in service termination or legal action.

8. Changes and Updates

• 8.1 Policy Amendments: We may update policies as needed, with changes communicated to clients.

• 8.2 Client Acknowledgment: Continued use of services signifies acceptance of updated terms.

9. Referral and Promotion

• 9.1 Program Participation: Clients may partake in referral programs to earn benefits.

• 9.2 Ethical Conduct: Promotional activities must align with ethical standards and our brand values.

• 9.3 Fraud Prevention: Any fraudulent behavior will lead to disqualification from programs.

10. Dispute Resolution

• 10.1 Initial Resolution: Clients are encouraged to contact customer support to resolve disputes amicably.

• 10.2 Legal Recourse: Unresolved disputes may be escalated in accordance with Moroccan law.

11. Final Provisions

• 11.1 Governing Law: This policy is governed by the laws of Morocco.

• 11.2 Severability: If any provision is deemed unenforceable, remaining provisions remain in effect.

• 11.3 Acceptance: Utilizing our services constitutes acceptance of this customer policy.